Our Privacy Commitment

KHEAA-Alabama is strongly committed to providing excellent service, including protecting the privacy of your personal information from disclosure to unauthorized parties. "Personal information" means any information by which you can be personally identified and includes, but is not limited to, your name, address, telephone number, e-mail address, driver's license, and Social Security number. (A domain name or Internet Protocol address is not considered personal information.) KHEAA-Alabama has adopted and implemented a privacy policy to protect individually identifying account and personal information of visitors to


KHEAA-Alabama's website uses "cookie" technology. Cookies are text a website stores on a user's computer to monitor a user's activity within a specific website. Cookies do not reveal personal information about the user. Cookies help KHEAA-Alabama understand which parts of the website are most popular, where visitors are going, and how long they spend there.


Users browse anonymously, and personal information is not collected. KHEAA-Alabama gathers and analyzes data regarding usage of the website, including domain name, number of hits to the site, pages visited, and time and length of a user's session. The data helps KHEAA-Alabama analyze and upgrade the content, appearance, and utility of the site and track visitors' use of the sites for internal market research or other business purposes.

Data Security

KHEAA-Alabama has implemented numerous security measures to protect users' personal information. Only authorized employees trained in proper handling of user personal information are given access to the information and only for the purpose of carrying out KHEAA-Alabama's mission.

Data sent to KHEAA-Alabama by users is collected using Secure Socket Layer (SSL) technology to ensure only KHEAA-Alabama receives the information sent by the user. Special software programs monitor traffic on KHEAA - Alabama's website to identify unauthorized attempts to upload or change information or cause damage to KHEAA-Alabama's website. These programs do not collect personally identifying information about you, but they do collect information that enables KHEAA-Alabama to identify someone attempting to tamper with its website.

Children's Online Privacy Protection Rule

KHEAA-Alabama does not knowingly obtain information from children under age 13. KHEAA-Alabama will remove from its files any information collected on a child under age 13 upon request by any parent or guardian of the child.

Information KHEAA-Alabama Collects About You From Other Sources

KHEAA-Alabama collects only the information needed to give its users the utmost quality service. KHEAA-Alabama collects a limited amount of information about you not available publicly—"nonpublic personal information." This information is collected, either directly or indirectly, so KHEAA-Alabama may deliver financial services you have requested. KHEAA-Alabama is required by federal and state law to collect some information for purposes of processing applications for student financial aid.

KHEAA-Alabama collects information about applicant account balances, amounts borrowed, and payment history to monitor an applicant's overall account relationship with KHEAA-Alabama. It may be necessary to collect other facts concerning your financial aid usage.

KHEAA-Alabama collects financial information about you from consumer reporting agencies to process loan applications, monitor your account relationship, and collect outstanding loans.

KHEAA-Alabama collects information, such as your name, mailing address, e-mail address, and telephone number, to send you information or contact you about your accounts.

KHEAA-Alabama collects financial information, such as your income, assets you own, or liabilities you owe, to process your application and determine the level of student financial aid that can be offered to you.

KHEAA-Alabama receives nonpublic personal information about you from the following additional sources:

  • Promissory notes, applications, correspondence, communications, or other forms (including the Free Application for Federal Student Aid).
  • Transactions with KHEAA-Alabama or others (such as your school, guarantor, lenders and holders of student loans, organizations providing services to lenders and holders of student loans, the U.S. Department of Education, state and federal officials, their agents, information clearinghouses that serve the financial aid industry, and any of the above entity's agents) or in any manner authorized by your applications or promissory notes and applicable law.
  • Consumer reporting agencies.
  • Individuals or organizations in the course of processing your student financial aid, disbursing your student financial aid, servicing your student financial aid, locating you, collecting or enforcing a claim of KHEAA - Alabama, or providing a benefit.